Healthlink Privacy Policy and Personal Information Collection Statement ("Privacy Statement")
Healthlink Holdings Limited (“Healthlink”) undertakes to comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong to ensure that personal data are accurate and securely kept. To ensure you are well informed of the personal data collected and how it is used, please read through this guideline.Please note that this Privacy Statement may be amended from time to time without prior notice. You are advised to check for the latest version regularly. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Statement, the English version shall prevail.
Collection of personal data
As a customer of our company or as a visitor of our website(s), you may need to provide us with your data, including but not limited to your name and position, contact information including email address, mailing address, telephone, and fax numbers, when applying for and/or continuing to use our services and/or products. Refusal to provide such information or the information is incomplete or incorrect may deny your access to certain parts of our website or may render us unable to handle any application or request you are making. If you are under the age of 18, consent from your parent or guardian is required before providing any personal data.
Use and Disclosure of Personal Data
If you provide us with any personal data, it will be deemed that you have authorized us to collect, use, and retain your data for the following purposes and other purposes as you may agree with us or as required by law from time to time:
Processing your application as a registered customer;
• Operating, processing, maintaining, and/or managing your customer account;
• Providing you with services, including but not limited to the products provided through our website, processing and conducting related sales, ordering, payment, refund/replacement services, delivery and responding to your enquiries, opinions or claims;
• Analyzing, verifying and/or checking your credit, payment and/or status for the provision of the relevant services;
• Providing you with our marketing materials;
• Conducting surveys, statistical analysis to improve our products and services and for marketing and promotional purposes;
• Normal management, operation and maintenance of the services;
• Designing new services or improving existing services for your use, whether by us, our website, or our affiliates;
• Investigating complaints, suspected fraudulent transactions and researching service improvement measures;
• Preventing and detecting crime;
• Disclosure as required by law.
We may disclose and transfer (whether in Hong Kong or overseas) your data to the following parties who owe us a duty of confidentiality and may use, disclose, process, or retain your data for the above purposes:
• Our agents and contractors (including IT, network, customer service, sales agents, and contractors), any telecommunications companies and service providers for the provision of relevant services;
• Banks, financial institutions, and credit providers;
• Debt collection agencies, credit reference agencies, and security agencies;
• Regulatory authorities, law enforcement agencies, and the courts;
• Our professional advisers; and
• Any actual or proposed assignee or transferee of our rights in relation to you.
We will only use your data to provide you with information on offers and promotions of our products and services (whether by mail, email, telephone, or SMS) with your consent or indication of no objection. This website is owned and operated by Healthink Holdings Limited. Emails collected are used solely by Healthink Holdings Limited.
If you do not wish to receive our direct marketing materials related to our products/services or do not wish us to disclose, transfer, or use your data for the above direct marketing purposes, you can email us at info@healthinkholdings.com at any time to notify us to stop or re-use your data, and we will not charge any fee.
Retention of Personal Data
When you conduct business with our company, we will maintain records of your online transactions for audit purposes. It is our general policy to retain such data for a reasonable period. Under our internal policies, these records will subsequently be deleted from our systems.
All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe place and accessed only by our authorized employees or authorized third-party service providers.
Security
All personal data is secured on our website with restricted access by authorized personnel only. Our online registration process uses the SSL protocol link for data transmission to protect your data via encrypting it in a secure format to ensure its privacy is maintained. However, due to the nature of the internet, we cannot guarantee that our systems will never be breached, nor can we ensure the absolute security of any data provided online.
Third-Party Links
Our websites may contain links to other sites and pages which are operated by third parties. We have no control over the content of the linked websites or how the operators of those websites deal with your data. You should review the privacy statement for those third-party websites, and we shall not be responsible for any damages or losses incurred or suffered by you arising out of or in connection with your use of the link(s).
Cookies
Unless otherwise stated, when you browse our website, we will only record your visit, and will not collect any personally identifiable information about you. Any cookies used on any part of this website are not to collect personally identifiable information. Cookies are small files stored on your computer to provide configuration data and analyze browsing habits. They can eliminate the need to re-register each time you visit the site and are often used to track your preferred website topics, and to (for example) provide you with personalized services or enhance security measures. If you do not wish to accept cookies, you can modify your internet options or browser settings, but this may prevent you from using or activating certain features of this website.
Access and Correction of Personal Data
Under relevant regulations, you have the right to access and request changes to your personal information held by our company. If you have any questions about this privacy policy or wish to inquire about/change your personal information, you can contact us at any time by emailing to info@healthinkholdings.com.